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Frequently Asked Questions

1 Payment
1.1 Can I change or cancel my order?
Yes, that's possible! Create a ticket via your account and send us a message! You can also mail to [email protected]



1.2 What payment options are there?
There are different payment methods. Of course there is iDEAL, but you can also use Afterpay. Below are all methods displayed.

- AfterPay - Digital invoice
- Bitcoin
- Bancontact / Mister Cash
- Belfius
- SOFORT Banking
- Bank transfer



1.3 I have not received an order confirmation, what now?
After placing your order you will immediately receive an order confirmation. Did you not receive any mail? First take a look at your junk mail. If you cannot find it there, something has probably gone wrong with entering your details. Is your e-mail address correct?

Would you still like the order confirmation? Send an email to customer service: [email protected]



1.4 How can I pay with the discount code?
Do you have a discount code? You can enter this in the shopping cart. First enter all your details, then choose a payment method and then enter the discount code.



1.5 I have a question about Afterpay
At Lovelymusthaves you have the option to pay for your order afterwards. With the Afterpay payment method you do not need a debit card. You pay the invoice that you receive via email after placement.


Data Check

To approve your request for payment, AfterPay performs a data check. AfterPay has a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment is not authorized, you can of course pay for the product to be purchased with a different payment method. You can always contact AfterPay with any questions. For more information, please refer to the consumer section of the AfterPay website.


You will receive the invoice by e-mail after you have received your order. You can pay this invoice when it suits you best, but pay attention to the payment term of 14 days. You can pay using the iDeal button in the invoice or by transferring the amount via internet banking. Make sure that you use the data from the invoice.


Return with Afterpay - entire order
When you return a total order, we will automatically notify AfterPay of this. You do not have to inform AfterPay of this yourself! For this we charge € 0.99 service costs.


Return with Afterpay - part of the order
When you return part of your order, we will also automatically notify Afterpay of this. So you don't have to report anything to Afterpay. Once they have processed the return shipment, they will send the adjusted invoice to you. Have you returned your products within the applicable time limit? Then you only pay for the products that you keep + shipping costs and transaction costs. For this we charge € 0.99 service costs.


No order yet, but an invoice?
AfterPay will receive an automatic message from us when a payment summary can be sent. It may be that your order is still on the way, do you want to know more about the delivery of your order? Then contact our customer service!


2 Shipping and Returns
2.1 How do I get my money back if I return the item?
In the same way as you paid.
Via iDEAL? Then we transfer it to your bank account
Via Afterpay? Then you can view it via your Afterpay account.



2.2 How do I return my order?
Return my order (in part)

Is your order not exactly what you expected? A pity, but no problem to return it. At Lovelymusthaves you always have the option to return your order within 14 days of the invoice date.

You can return very easily. Send the articles and the completed return form to the address below:


Vennestraat 20
2161 LE Lisse

After receiving your return shipment, the amount will be refunded to the payment method used when placing the order. This takes a maximum of 5 working days. Lovelymusthaves handles returns quickly.

Please note that Lovelymusthaves will only handle returns if they are returned in their original packaging. Damaged and / or used items are rejected.

Both the costs and the risk of sending are for your own account in the case of a return. Make sure you always keep the proof of return of the parcel service until the return is fully processed. Return the items you wish to return or exchange in one shipment to ensure that the return shipment can be processed quickly. Non-identifiable returns are returned to the sender wherever possible.

The return costs are for your own account.



Exchanging my order (in part)

Do you want to exchange an item because the color or size is not right? No problem, follow our normal return procedure and state on the delivery note or on a separately enclosed note which item you want to exchange and for which size and / or color. It is only possible to exchange an item for another item of the same price.

Keep in mind that items are sold out quickly and it is therefore not always possible to exchange your item. If this is the case, we will contact you to find a suitable solution.



My order is incorrect

Ai, that is our fault and we will ensure that we solve this to your satisfaction. Contact us ([email protected]) so that we can make a suitable solution for you.



Have my order refunded

Upon receipt of your return shipment, we will immediately refund the amount to the payment method used when placing the order. This takes a maximum of 5 working days. Shipping costs are not reimbursed.



2.3 What should I do if the order is incorrect or damaged?
See the answer to question 2.2 for this!


2.4 How can I exchange an item?
See the answer to question 2.2 for this!


2.5 What are the shipping costs?
With us you pay no shipping costs from € 30. Up to € 30, you pay € 5.95 as a contribution for shipping and handling. We ship all packages with track & trace.


2.6 When will I receive my order?
Lovelymusthaves tries to pursue the goal of processing new orders every day. Did you place your order on a working day before 11.30 pm? Then there is a good chance that it will be in your house the next day. This applies to both the Netherlands and Belgium.


2.7 Who will deliver my order?
DHL is our supplier.


2.8 Can I change my shipping address?
Yes, that is possible if the order has not yet been sent. Go to your account and change your address here and inform us by e-mail.


2.9 To which countries does Lovelymusthaves ship?
We ship worldwide!


2.10 Can I track / track my order?
All packages are sent by DHL including track & trace code.

Did you not receive this with your order? Send an email to our customer service: [email protected]


2.11 I have not yet received my order, what now?
That's very annoying. It may happen that the package is delayed due to circumstances such as extreme busyness at the delivery service. Keep a close eye on your track & trace to see when your package will be delivered.


3 Jewelery
3.1 How do I take care of my jewelry?
Lovelymusthaves jewelry loves a lot of love. Treat them with the best care so that you can enjoy them for an extra long time.


1. No contact with water. Do not shower and swim with your jewelry. Soap residues, chlorine and salt can remain on and in your jewelry, which ultimately causes discolouration.

2. Free from perfume / cream. Do not let your jewelry come into direct contact with soap, perfume, makeup, body lotion and hair spray.

3. Sweating. Take off your jewelry when you know that you are going to do heavy work or start a heavy workout. Sweat affects your jewelry and it is also a shame if you lose your jewelry.

4. Take your jewelry off before you go to sleep. Jewelry will wear out faster if you continue to wear them and there is a chance that they will break while sleeping.

5. Keep well. It is best to store your jewelry in a dark and dry place, for example in a bag or jewelry box.

6. Reduce the chance of knots. Close chains, bracelets and other jewelry with a clasp before you put it away. This reduces the chance of a knot forming in your jewelry.

7. Put your jewelry on last. It is best to put jewelry on as the very last one. Of course you don't want you to get caught up in something while changing.

8. Avoid high pressure. Avoid excessive pressure on elastic bracelets. Put them on with a policy so that the rack stays in the jewelery.

9. Be careful with sunlight or the sunbed. Do not expose your jewelry to strong sunlight or the sunbed. This can discolour your jewelry.

3.2 Where do I see the dimensions of a piece of jewelry?
The dimensions of the product are specified in the speci fi cations.


4 Other
4.1 How can I sign up for the newsletter?
Go to www.lovelymusthaves.com and scroll down - here you will find a bar with the possibility to leave your e-mail address and subscribe to the newsletter!


4.2 Do you also have jewelry in stores?
Hell yes! In 3 stores to be precise. Below are the stores:


Poush Noordwijk aan Zee http://www.poush.nl/
Poush Wassenaar http://www.poush.nl/
Feel Your Web Lisse http://feelyourweb.nl/

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